Job Title: Utility Billing Specialist
Salary range: $19.50 to $21.00 / hour
Location: 1614 S Bowen Rd, Pantego, TX 76013
Department: Public Works
Hours: Full-Time, Hourly, Non-Exempt (eligible for overtime pay, if approved)
Job Description:
The Utility Billing Specialist generates monthly invoices for about 1,300 accounts, accepts and processes payments, enters data, runs reports, answers customers’ questions, and provides general administrative support. This involves daily interactions with residents, business owners, and employees in other departments.
This role staffs the front desk at Town Hall and reports to the Assistant City Manager but works most closely with the Public Works Department. The ideal candidate will have strong customer service skills, a keen eye for detail and accuracy, and the ability to prioritize competing tasks while staying on schedule. Because this role greets people who call or visit Town Hall, they must maintain a professional yet friendly demeanor, even in the face of criticism or complaint. And, they must be comfortable working in an environment where they may be interrupted frequently.
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